Privacy Policy

Effective Date: December 25, 2025
Website: https://thesoulceramics.com (the “Site”)

The Soul Ceramics (“we,” “our,” or “us”) operates the website https://thesoulceramics.com (the “Site”) as a registered business in Pakistan. We are committed to protecting your privacy and handling your personal information in a responsible and secure manner.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit the Site, purchase our ceramic sanitary ware products, sign up for newsletters, or otherwise interact with us.

We comply with applicable laws of Pakistan, including the Prevention of Electronic Crimes Act (PECA), 2016, the Electronic Transactions Ordinance, 2002, and relevant principles of Pakistani contract and consumer protection laws.

1. Information We Collect
1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Full name.

  • Email address.

  • Phone number.

  • Shipping and billing address.

  • Order details and communication history.

1.2 Payment-Related Information (Important Clarification)

  • We do not collect, store, or access sensitive payment information such as card numbers, CVV codes, PINs, or banking passwords.

  • Payments are processed directly by third-party payment gateways, banks, or Cash on Delivery (COD) partners.

  • We may receive limited, non-sensitive transaction data only, such as payment status, transaction reference number, billing name, and billing address.

1.3 Automatically Collected Information

When you visit the Site, we may automatically collect:

    • IP address.

    • Browser type and device information.

    • Pages viewed and time spent on the Site.

    • Referring URLs.

This helps us improve website performance and user experience.

1.4 Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies, including:

  • Google Analytics.

  • Meta (Facebook) Pixel.

  • TikTok Pixel.

  • Google Ads.

These tools help us understand user behavior, improve performance, and deliver relevant marketing.

You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

  • Processing and fulfilling orders for ceramic sanitary ware.
  • Communicating order updates, confirmations, and support responses.
  • Managing refunds, returns, and warranty claims.
  • Improving our website, products, and services.
  • Marketing and advertising (only where legally permitted).
  • Preventing fraud and ensuring platform security.
  • Complying with legal, tax, and regulatory obligations in Pakistan.
3. Payment Security & Processing

  • All electronic payments are handled exclusively by third-party payment processors supported by WooCommerce or banking systems.

  • Customers enter payment details directly on secure payment platforms operated by those providers.

  • The Soul Ceramics never sees or stores sensitive financial credentials.

For Cash on Delivery (COD) orders:

  • No electronic payment data is collected.

  • Payment is made directly to the courier or delivery partner.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited information only with:

  • Payment processors (for transaction confirmation).

  • Courier and logistics partners (for delivery).

  • Analytics and advertising partners (aggregated or anonymized data).

  • Legal or regulatory authorities, where required by law.

All third parties are required to handle information responsibly.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and warranties.

  • Maintain accounting and tax records.

  • Resolve disputes.

  • Comply with legal obligations.

When no longer required, data is securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against:

  • Unauthorized access.

  • Loss or misuse.

  • Alteration or disclosure.

However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable Pakistani law (including PECA 2016), you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate information.
  • Request deletion of data, where legally permitted.

Requests can be made by emailing: privacy@thesoulceramics.com

8. Children’s Privacy

Our Site and products are not intended for children under the age of 13.
We do not knowingly collect personal data from children.

9. Third-Party Links

The Site may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. Users should review their respective privacy policies.

10. Limitation of Responsibility

The Soul Ceramics is not responsible for:

  • Security breaches on third-party payment platforms.

  • Errors caused by incorrect information provided by users.

  • Actions or policies of external service providers.

11. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of Pakistan.
Any disputes shall be subject to the jurisdiction of competent courts in Pakistan.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page, and continued use of the Site constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or requests, contact:
privacy@thesoulceramics.com