The Soul Ceramics is Pakistan’s finest ceramics sanitaryware manufacturer, headquartered in Gujranwala. We are dedicated to redefining modern bathroom spaces by crafting high-quality ceramic solutions that blend traditional Pakistani craftsmanship with global design standards.

Our philosophy is simple: “Your Bathroom Needs Soul.” This means we go beyond mere functionality to create products that combine refined aesthetics, international-quality standards, and everyday usability. By focusing on precision and craftsmanship, we ensure that every piece we produce meets the highest standards of durability, style, and elegance.

The Soul Ceramics is led by Kaleem Lodhi, the company’s Founder and Chief Executive Officer. Under his leadership, the brand focuses on innovation, quality craftsmanship, and operational excellence. He is the visionary behind the brand philosophy, ensuring that every product reflects the highest standards of durability, design, and premium quality.

Beyond his role as CEO, Kaleem Lodhi is the mindset behind "Powered by The Soul Ceramics." This initiative is his vision to give Pakistan’s ceramic sanitaryware a strong and respected global identity while empowering the country’s finest local producers.

This initiative is the Founder’s vision to present Pakistan’s ceramic sanitaryware on the global stage with a strong, distinctive, and internationally respected identity.

Powered by The Soul Ceramics is a strategic movement by The Soul Ceramics (a leading manufacturer itself) designed to empower Pakistan’s finest local producers. We provide a prestigious platform for manufacturers (currently working in isolation) to list their products alongside ours, offering the professional representation and global reach needed to compete on the world stage. By joining this ecosystem, partners move beyond domestic boundaries and isolated operations to prove that Pakistani ceramic sanitaryware stands among the best in the Global Market.

Nesta Ceramics is a premier Pakistan ceramic sanitaryware manufacturer, widely recognized for its unique designs, innovative aesthetics, and commitment to excellence. As a leading name in the local industry, Nesta Ceramics has built a reputation for pushing the boundaries of craftsmanship to create products that blend functionality with modern style.

Nesta Ceramics is a trusted manufacturing partner of The Soul Ceramics and a proud member of the “Powered by The Soul Ceramics” network. This initiative is built to present Pakistan’s ceramic sanitaryware on the global stage with a strong, distinctive, and internationally respected identity.

The company is led by Anas Ahmad, who oversees operations, production quality, and strategic growth. Through this partnership, Nesta Ceramics collaborates closely on design, manufacturing, and quality control, helping deliver premium ceramic products that meet the high standards of The Soul Ceramics.

The Soul Ceramics manufactures and supplies a comprehensive range of premium ceramic sanitary products tailored for modern residential and commercial spaces. Our collection is designed with a focus on precision, high quality glazing, and contemporary aesthetics.

Our core product offerings include:

Vanities
Basins
Commodes
Wudu Basins
Ceramic Fixtures

We are proudly located in Gujranwala, Pakistan, a city world-renowned for its rich history in craftsmanship and ceramics manufacturing. Our facility combines this local expertise with advanced global technologies to produce world class sanitaryware.

Our manufacturing facility and showroom are both situated in Gujranwala. Customers are welcome to visit our showroom to experience the quality of our products and view our latest designs in person at our central location.

Head Office / Showroom: Royal Palm City, Commercial Market, Plaza No. 387, The Soul Ceramics, Gujranwala, Pakistan.

Visiting our showroom in Gujranwala.
Contacting us via Phone / WhatsApp.
Emailing: info@thesoulceramics.com
Messaging through our official social media pages.

Our team will guide you through product selection, pricing, and availability.

Yes. We provide delivery services nationwide. Delivery charges and timelines vary depending on location, order size, and product type.

Our team will confirm all details before dispatch.

We accept multiple payment options, including cash, bank transfer, and approved mobile payment services. Accepted methods will be confirmed at the time of order placement.

Yes. Customization is available exclusively for partners and bulk orders on selected products. Clients may request specific dimensions or design preferences. Each custom order is handled with care and discussed individually to ensure accuracy and complete satisfaction.

You must inspect all products within 24 hours of delivery. Any transit damage, missing items, or incorrect products must be reported with photographic evidence within this period.
After 24 hours, the product is deemed accepted.

No. Returns are accepted only for manufacturing defects or verified transit damage. Minor glaze variations or color differences inherent to ceramic firing are not considered defects.

Yes, exchanges are possible for defective items, subject to:
Inspection by The Soul Ceramics
Stock availability
Replacement of discontinued models with an equivalent product

Refunds are issued at the sole discretion of The Soul Ceramics.
Only the product cost is refundable; shipping, handling, taxes, and installation fees are non-refundable.
Approved refunds are processed via the original payment method or store credit within 10–14 business days.

Our Lifetime Warranty applies to the ceramic body and covers manufacturing defects such as: Structural cracks. Spontaneous leaks. Glaze defects.

Accessories (flushing mechanisms, seats, hinges, gaskets) have limited warranties (1 year).

Damage from chemical cleaners (e.g., in-tank chlorine or bleach tablets).
Improper installation (over-tightening, cement under base).
Abrasive cleaning (steel wool, harsh acids).
Commercial use (high-traffic locations).
Normal wear (minor chips, fading, scratches, or loosening non-structural components).

No. The Lifetime Warranty is non-transferable and only valid for the original purchaser with proof of purchase (invoice or delivery receipt).

For long-lasting appearance and performance, clean ceramic surfaces using mild detergents and a soft cloth. Avoid abrasive cleaners, acidic chemicals, or sharp impact.

Installation services are not directly provided. However, we can recommend professional installers upon request or coordinate guidance where possible.

Take clear photos or videos of the defect.
Email warranty@thesoulceramics.com
Include the original invoice and description of installation/environment.
Claims are processed within 10–14 business days.

Only possible before the order leaves our warehouse.
Clearance or display items are final sale and cannot be canceled or returned.

Warranty Claims:
warranty@thesoulceramics.com

Our products stand apart due to superior material quality, refined finishing, modern design philosophy, and a commitment to long-term durability. We focus on craftsmanship rather than mass production.

Yes. A complete product catalog is available at our showroom and can be shared digitally upon request through our sales team.

Absolutely. We encourage customers to visit our showroom to experience product quality firsthand and receive professional guidance tailored to their needs.

Head Office / Showroom: Royal Palm City, Commercial Market, Plaza No. 387, The Soul Ceramics, Gujranwala, Pakistan.

Email: info@thesoulceramics.com
Phone: +92 307 0055000
In-person: Head Office, Royal Palm City, Commercial Market, Plaza No. 387, Gujranwala, Pakistan
24/7 Online Support: Available via social media or email

Yes. The Soul Ceramics adheres to international manufacturing and quality standards, making our products viable for export and global partnerships, especially where premium bathroom ceramic ware is valued.

Standard orders typically arrive within 3–5 business days.

Detailed product dimensions, technical specifications, and material information can be found either on each product page or via downloadable spec sheets. If you need custom measurements, contact our support team.

Yes. Samples are available for evaluation and quality confirmation. Simply contact our sales team with your requirements, and we will arrange sample delivery where possible.

Showroom & office hours: Monday Sunday, 9:00 AM – 6:00 PM PKT
Online support: 24/7

Yes. We welcome bulk, project-based, and export inquiries. Dealers and distributors can contact our business development team to discuss terms and availability.

Follow our official social media channels (Facebook, Instagram, YouTube) and subscribe for updates to stay informed about product launches, promotions, and new collections.

We take all customer complaints seriously and are committed to resolving them promptly and fairly.
To file a complaint:

Email: Send a detailed description of your issue to info@thesoulceramics.com. Include your order number, product name, and photos if applicable.
Phone / WhatsApp: Call +92 307 0055000 to speak directly with our customer support team.
In-person: Visit our head office at Royal Palm City, Commercial Market, Plaza No. 387, Gujranwala and speak with our support staff.

Response Time: Complaints submitted during business hours (Monday – Sunday, 9:00 AM – 6:00 PM PKT) are acknowledged within 24 hours.
For urgent matters, our 24/7 online support is available.

Resolution: We strive to provide a resolution quickly, which may include replacement, repair, or refund depending on the nature of the complaint and the product’s condition.

We highly value our customers’ insights and are always open to suggestions that help us improve our products and services.
To share feedback or ideas:

Email: Send your suggestions to info@thesoulceramics.com. Include as much detail as possible — for example, product improvements, design ideas, or service suggestions.

Phone / WhatsApp: Call or message +92 307 0055000 to speak with our support team directly.
In-person: Visit our head office at Royal Palm City, Commercial Market, Plaza No. 387, Gujranwala, where our team welcomes your ideas.
What happens next: Every idea is reviewed by our design and operations teams.
Feasible suggestions may be implemented in future product lines or service enhancements.
While we cannot promise that every idea will be adopted, we sincerely value all input and may acknowledge contributors in updates or campaigns.